Call Center Quality Assurance: The Ultimate Guide

Call Center Quality Assurance
Reading Time: 6 minutes With US companies losing more than $62 billion per year due to poor customer service, call center quality assurance is something you can’t ignore. (Source)  Quality assurance can transform your customer support performance and elevate customer satisfaction.  But what is call center quality assurance? And, how can you improve the quality of your call center […]

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